Delivery Policy

All orders placed before 5 pm are dispatched the same day. Your order will be delivered within 48 working hours.

The current situation is making it hard for many shipping companies to deliver on schedule. Thus, we decided to partner with UPS to offer a smooth and reliable delivery to all our clients.

                                                 

UPS is one of the few carriers to continue ensuring very efficient and fast service while abiding by specific pandemic regulation.

                                                  

This service comes with a cost, so for orders under £59, there will be a small charge.                       

                         

Delivery is free for all orders above £59.                        

                         

To track your package in real-time, a tracking number is provided upon dispatch.                         

All our masks are inspected and individually packaged in sterilized packaging. 

Definitions

The terms used below have the following meanings:

-         "  CUSTOMER  ": designates the contracting partner of the SELLER, who guarantees to have the quality of consumer as defined by French law and jurisprudence. As such, it is expressly provided that the CUSTOMER acts  outside any usual or commercial activity.

-         "  DELIVERY  ": designates the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when ordering.

-         "  PRODUCTS  ": means the mask "BiolyMask" available on the SITE biolymask.com

-         "  TERRITORY  ": means FRANCE (including French overseas departments and territories) and EUROPE, MAGREB and RESTE DU MONDE.

 

Delivery zone

The PRODUCTS offered can only be delivered on the TERRITORY.

It is impossible to place an order for any delivery address located outside this TERRITORY.

The PRODUCTS are sent to the delivery address (s) that the CUSTOMER has indicated during the ordering process.

delivery time

The deadlines for preparing an order and then establishing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines are excluding weekends or public holidays.

An electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are dispatched.

Delivery times & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and formulas for the PRODUCTS purchased. 

Shipping costs are calculated according to the delivery method.

The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.

The details of delivery times and costs are detailed below and on the SITE.

 

Zone

Delivery method

Rate

Lead time

Detailed country list

Metropolitan France

Express 48H

€ 9

Free from 59 €

48H working (with tracking number) from the date of your order.

France

Belgium

Express 48H

€ 9

Free from 59 €

48H working (with tracking number) from the date of your order.

Belgium

Swiss

Express 48H

€ 29

Free from 149 €

48 working hours followed, with CN23 form for any customs fees.

Swiss

DOM TOM

Express 48H

€ 29

Free from 149 €

48/72 hours working followed, with CN23 form for any customs fees.

Guadeloupe, Mayotte, Réunion, Martinique, Saint Barthélemy, Saint Martin, Saint-Pierre-et-Miquelon, French Guiana, French Polynesia, New Caledonia, Wallis and Futuna

Europe Zone 1

Express 48H

€ 9

Free from 59 €

48H working (with tracking number) from the date of your order.

Austria, Denmark, Germany, Luxembourg, Monaco, Netherlands, United Kingdom

Europe Zone 2

Express

13 €

Free from 79 €

72 hours worked (with tracking number) from the date of your order.

Croatia, Czech Republic, Finland, Greece, Hungary, Ireland, Italy, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden

Europe Zone 3

Express

19 €

Free from 129 €

4 working days followed, with form CN23 for possible customs fees.

Bulgaria, Estonia, Latvia, Lithuania, Romania

Europe Zone 4

Express

€ 29

Free from 149 €

4 working days followed, with form CN23 for possible customs fees.

Andorra, Cyprus, Guernsey, Jersey, Liechtenstein, Malta, Norway, San Marino, Turkey

Maghreb

Express

€ 39

Free from 169 €

5 working days followed, with form CN23 for possible customs fees.

Algeria, Morocco, Tunisia

Rest of the world

Express

€ 39

Free from 169 €

7 working days followed, with form CN23 for possible customs fees.

Rest of the world

In the absence of any indication or agreement as to the delivery date, the SELLER delivers the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract. ( Article L.216-1 of the Consumer Code ).

DELIVERY TERMS

The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document, if the size of the package allows, it can be left in the CUSTOMER's mailbox.

In case of absence or impossibility of depositing the parcel in a letter box, a delivery notice will be left to the CUSTOMER, in order to allow him to pick up his parcel from his post office.

DELIVERY Problems

The CUSTOMER is informed of the delivery date fixed when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable period and in the event of non-delivery within this period, he may terminate the contract.

The SELLER will reimburse, without undue delay from the receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, using the same method of payment as that used by the CUSTOMER to purchase products.